Support

ING provides 24 hour a day, 7 day a week hardware maintenance to businesses of all sizes. We have several service options to chose from, allowing our customers to select the most flexible and cost effective solution for their needs. Our technical personnel are highly proficient with hardware, software, system maintenance procedures, user applications and interpersonal relationship skills. Our objective is to develop a partnership relationship with our clients by providing maximized end user productivity through cost-effective support and maintenance services.

Maintenance

Some companies opt to use our service maintenance capabilities through convenient and economical service agreements. We offer central dispatch and reporting along with a variety of flexible service plans - both customized and standard. So you can select precisely the level and type of service you need, whether your company has offices in many locations or just one. Our service plans include everything from a two-hour response to a two-business day response for non-critical systems.

Intel Platform Hardware Services

ING engineers work to insure your Compaq, Hewlett Packard, Dell and IBM Intel-based servers perform optimally and with the lowest risk of downtime. Experienced system engineers perform preventative maintenance, administration, remote monitoring and diagnostics, and repair of warranty and non warranty server hardware. We can provide on-site stocking of mission-critical spare parts to substantially minimize total repair time as a service option. ING engineers specialize in Microsoft Server 2000, 2003, 2008, and XP operating systems support.

Enterprice-wide PC Services

ING keeps enterprise PCs and laptop units at maximum functionality through a combination of onsite preventative maintenance and break/fix services for warranty and non-warranty systems. Optional spare parts can be warehoused at ING service offices or at the client's site. ING's Enhanced Maintenance Support services include O/S Updates, Anti-Virus Plans, and Internet Security configuration.

Printers and Peripherals

ING provides repair services to all types of Laser, Dot Matrix, and Thermal Printers. Our trained engineers specialize in diagnosing and repairing any type of problem that may arise, as well as performing scheduled maintenance on this type of equipment. No matter how large or small your maintenance needs might be, Sigma is the answer you have been looking for.

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